ELECTRONIC BANK FRAUDS & CUSTOMER LIABILITY
The Reserve Bank of India has reported 16,468 cyber crimes in 2015-16. During 2014-15, the number was 13,083 and in 2013-14, it was 9,500. Mushrooming electronic bank frauds are a cause of concern for every bank customer. A recent notification of the RBI has brought solace by limiting the liability of customers.
- Contributory negligence or deficiency on the part of the bank even if the customer does not report.
- Fraud by third party and customer notifies the bank within three working days of receiving communication reflecting unauthorised transaction.
- Customer shares his bank credentials with any unauthorised person. He has to bear the losses till he reports to the Bank.
- Any unauthorised transactions after the customer reports will be borne by the bank upto `5,000 or `10,000 or `25,000 according to the respective case, if the customer reports between four to seven days. If the Customer reports after seven days, the liability of bank shall be determined according to the approved policy of the respective bank which has to be mandatorily explained to both existing and new customers.
- When the complaint is resolved and liability is determined within 90 days, the customer will be compensated as per the Liability Clause.
- If the complaint is not resolved within 90 days, the customer will be compensated as per the Liability Clause on a flat rate basis.
- In the case of debit cards or bank accounts, the customer should not suffer any loss of interest.
- In the case of credit cards, the customer shall not bear any additional interest.
- Ensure safety and security of electronic banking transactions and
- Continuously educate customers on protective measures including registering for SMS & email alerts.
Child Care & Protection
Child safety is snowballing into a major issue, unrelated to the socio-economic background of the child. A recent joint report by the Ministry of Family & Child Welfare and UNICEF says 53 % of the children surveyed are suffering sexual abuse at institutions or by their own kith and kin.
The prevailing child welfare legislation and the Integrated Child Protection Scheme are not being implemented properly for the welfare of abused children. Unless today’s children are duly cared for and protected, in future India will be burdened with a large number of offenders and persons with mental illness.
On 5th May, 2017, Re Exploitation of Children in Orphanages in the State of Tamil Nadu Vs. Union of India, the Supreme Court issued guidelines to all State Governments and Union Territories and directed that the term ‘Child in need of care & protection’ must be given a broad and purposeful meaning to care for and protect every abused child.As per the guidelines, on or before the 31st December, 2017:
- All child care institutions must be registered.
- Child care institutions have to maintain at least the minimum standard of care as per the Juvenile Justice Act, 2015 and the Model Rules.
- Appropriate plans must be drawn up by State Governments & Union Territories to utilise Central Govt grants for child welfare and inspection committees set up to monitor the same.
- A Child Rehabilitation Programme and individual Child Care Plans must be ready.
- All vacancies in State Commissions for Protection of Children must be filled.
- Training all Child Care personnel as per the Juvenile Justice Act & the Model Rules at state level and national level.
- De-institutionalisation of children by way of adoption and foster care.
- Periodic social audit of child care institutions by the National and respective State Commissions.
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